Privacy Policy

ProdCom Tech Pvt. Ltd. and ProdCom Tech LLC (collectively referred to as “Company”, “we”, “us”, or “our”) are committed to protecting the privacy and security of our users’ information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you access or use BizKarm, including the BizKarm mobile applications (Android and iOS) and related websites (collectively, the “Platform”).

This Privacy Policy is intended to help you understand what information we collect, why we collect it, how we use it, and the choices available to you regarding your information. By accessing or using the Platform, you consent to the collection and use of information in accordance with this Privacy Policy and the applicable Terms and Conditions.

Throughout this Privacy Policy, the terms “you”, “your”, or “user” refer to any individual accessing or using the Platform. This Privacy Policy applies whenever we collect and process Personal Data for the purpose of providing our Services. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

This Privacy Policy applies to all Personal Data processed by the Company in its role as a Data Controller, whether collected electronically or in physical form, and is designed to comply with applicable data protection and privacy laws. It also explains how we collect, use, store, and protect your information, as well as how you can access, update, manage, or delete your Personal Data. You may review and update most of your account and business information directly through your BizKarm account settings. Where applicable, you may request deletion of your account and associated information by sending an account deletion request via the mobile app or by contacting us using the details provided in this Privacy Policy. All such requests are handled in accordance with applicable laws and after appropriate identity verification.

You must be at least 18 years of age to register and use the BizKarm Platform. Individuals under the age of 18 are not permitted to create an account or use the Services unless such registration and use are completed with the involvement, supervision, and consent of a parent or legal guardian. We do not knowingly collect Personal Data from individuals under the age of 18.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this policy and, where required, provide additional notice through the Platform or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you do not agree with the terms of this Privacy Policy, please discontinue use of the Platform.

Consent

The Company operates the BizKarm platform, including its website and mobile applications (Android and iOS) (collectively, the “Platform”). BizKarm enables users/vendors to list and manage their business profiles and allows users/customers to search for, discover, and engage with businesses based on their interests and requirements.

Our Platform is primarily for Businesses who are enlisted on our Platform, & users looking to find businesses in their area of interest, view, and interact with such businesses. By registering on the platform, you give your consent for the use of the platform. The businesses, users who wish to search for businesses and collaborate with them hereinafter are referred to as You. The term “Users” for the purposes of these Terms shall be read as You.

Our user’s privacy is extremely important to us. We recognize the privacy concerns of the Users and visitors, and hence as a commitment to provide a safe and secure experience on our Platform, we have formulated this privacy policy to help Users make an informed decision. We provide online searching of businesses and collaborating with businesses to users/customers on the Platform (hereinafter referred to as “Services”).

If you do not agree with the terms of this Privacy Policy or do not wish to provide the required consent, you should refrain from accessing or using the Platform and Services.

Scope & Applicability:

This Privacy Policy applies to all Personal Data, information, and records collected, accessed, stored, processed, shared, or otherwise handled by the Company, whether in electronic or physical form.

This Policy applies regardless of whether the Platform is accessed directly through our website or mobile applications (Android and iOS), or indirectly through any third-party sources, integrations, or links associated with the Platform.

Permitted Disclosure:

Users agree and consents that we may, in order to comply with Applicable Laws, share your Personally Identifiable Information/PII with government authorities in the following cases:

If a government authority requests for information, we think disclosure is required or appropriate in order to comply with Applicable Laws, regulations, or a legal process.
To comply with a legal requirement or process, including but not limited to civil and criminal subpoenas, court orders, or other compulsory disclosures; Users further agree that any liability arising out of misuse/loss/breach of your Personally Identifiable Information/PII through the aforementioned disclosure or by the government authorities, neither we nor any of our administrators, sister concerns, subsidiaries, representatives, associates, affiliates or assigns shall be held liable.
The Company shall not be responsible for the use, handling, or protection of Personal Data by government authorities or other third parties once such data is lawfully disclosed in compliance with applicable legal obligations.
We reserve the right to use or disclose your Personal Information in response to any statutory or legal requirements.
We will use and disclose your Personal Information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to safety, or violations of Platform policies.
If we believe that disclosure is necessary or appropriate to protect our rights, property, or safety, our Users or others, we may in good faith share information with other companies and organizations for fraud protection and credit risk reduction.

Collection of Information

To provide the BizKarm services, we must process information about you. The type of information that we collect depends on how you use our service. You can learn how to access, change and delete information we collect by visiting the BizKarm Profile settings.

BizKarm collects information that users voluntarily provide while creating an account, registering or managing a business, completing business verification, and using the platform’s features. This includes personal details such as name, email address, mobile number, ZIP code, and security-related information such as secret question and answer used for account recovery.

When a user registers a business on BizKarm, additional business-related information is collected, including business name, business email address, business mobile number, business address, ZIP code, business category, services offered, and business images. This information is required to create and display business profiles, enable customer discovery, and provide platform functionality.

To activate and verify business accounts, BizKarm may collect or process verification-related information such as Aadhaar verification details or GST information or an activation code, where applicable. Aadhaar data is used strictly for identity verification and fraud prevention and is not stored after verification, except for verification status. GST information is collected only when legally required and is used solely for compliance and business verification purposes.

We also collect certain information either when you provide it using the Platform or Services and/or automatically as you navigate through the Platform (which may include usage details, IP address, device ID and type, your browser type and language, the operating system used by the device, access times, and information collected through cookies, web beacons, and other tracking technologies). You agree that we may use such information to do internal research on our Users’ demographics to better understand, protect and serve our Users.

We collect User Data by various ways such as by installing “cookies”, taking access of device storage, Media, Phone Directory, Location, etc. Data collected is used for analysis of several factors such as to help analyze our web page flow, improve user experience along with ease of use, measure promotional effectiveness, customize web interface for every User, modify our working structure/strategies, and promote trust and safety. Cookies are small files placed on your device read-only memory (ROM) that helps us in authorized data collection and assist us in providing our Services efficiently. We offer certain features that are only available using a cookie. Cookies can also help us provide information that is targeted to your interests.

BizKarm collects and processes all information in accordance with applicable data protection laws and uses it only for legitimate business, operational, and compliance purposes.

Type of Information Collected by BizKarm

Data Category	Data Elements	Source
Identity Information	First Name, Middle Name, Last Name	Provided by the Users/Customers
Contact Information	Email Address, Mobile Number	Provided by the Users/Customers
Location Information	ZIP Code / City	Provided by the Users/Customers
Security & Authentication Information	Secret Question and Answer (used for account recovery and security validation)	Provided by the Users/Customers
Identity Verification Information	Aadhaar Verification (Only for vendor to activate businesses)	Provided by the Users/Vendors
Business Information	Business name, Email, Address and Business Mobile Number	Provided by the Users/Vendors
Business Profile Information	Business Category, Services Offered and Description(About the business)	Provided by the Users/Vendors
Business Media	Image, Video	Provided by the Users/Vendors
Business Verification Information	GST Number	Provided by the Users/Vendors
Device Information	Device Type, Device Identifiers, Operating System, Browser type, Browser language	Automatically Collected
Network Information	IP Address, Access times, Login timestamps	Automatically Collected
Usage & Interaction Information	App and website usage detailsPage navigation flowFeature interaction dataUser behavior patterns	Automatically collected during platform usage
Tracking & Analytics Information	Cookies, Web beacons, Similar tracking technologies	Automatically collected via browser and app technologies
Location (permission based)	Precise or Approximate location	Automatically collected only after user permission is granted

Note:

Where Business Information relates to or identifies an individual (such as a sole proprietor or individual business owner), such information is treated as Personal Information and processed in accordance with applicable data protection laws.

How We Use Your Information

BizKarm collects and processes Personal Information and Business Information only for legitimate and lawful purposes necessary to operate, maintain, and improve the Platform. The information collected is used for the following purposes:

Used to create, maintain, and manage user accounts, verify user identity during login and account recovery.
Used to secure user accounts, enable safe account recovery mechanisms, monitor suspicious activities, and protect the Platform against unauthorized access, misuse, and security threats.
Used to create, display, update, and manage business profiles on the Platform, enable customers to discover relevant businesses, and support interactions between users and registered businesses.
Used to enhance the visual presentation of business profiles, improve credibility and user trust, and allow users to better understand the services or products offered by a business.
Used strictly to verify the authenticity and legitimacy of businesses, prevent fraudulent listings, comply with applicable legal and regulatory requirements, and ensure a trusted marketplace environment.
Used to provide location-based search results, display relevant nearby business listings, improve search accuracy, and enhance the overall user experience by showing geographically relevant services.
Used to send service-related updates, important notifications, transactional messages, and to respond to user inquiries, feedback, or customer support requests in a timely manner.
Used to monitor platform performance, analyze usage patterns, improve functionality, optimize user experience, identify technical issues, and support the development of new features.
Used to detect, investigate, and prevent fraud, abuse, unauthorized access, and security incidents, and to maintain the integrity and reliability of the Platform.
Used to comply with applicable laws, regulations, legal processes, audits, and enforcement requirements, and to respond to lawful requests from authorities where required.
To enable specific features (such as image uploads or location-based services) with user consent.
We may use your email address to explain what information we are collecting, how we plan to use it, and how the User can revoke consent or request at any time that we remove the account and delete any Personal Information collected from You.
We may use your email address to seek your consent for registration of and to explain what information we are collecting, how we plan to use it, and the User can revoke consent or request at any time that we remove the account and delete any Personal Information collected from you.
You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Platform’s content and Service offerings, and customize the Platform’s content, layout, and Services.

Additionally,

We may use your email address to explain what information we are collecting, how we plan to use it, and how the User can revoke consent or request at any time that we remove the account and delete any Personal Information collected from You.
We may use your email address to seek your consent for registration of and to explain what information we are collecting, how we plan to use it, and the User can revoke consent or request at any time that we remove the account and delete any Personal Information collected from you.
We reserve the right to use or disclose your Personal Information in response to any statutory or legal requirements. We will use and disclose your Personal Information if we believe you will harm the property or rights of the Platform, its owners, or those of the Platform’s other users. We may use or disclose your Personal Information if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or property, violations of the Platform’s other policies, or as otherwise required by law when responding to subpoenas, court orders and other legal processes.
If we believe that disclosure is necessary or appropriate to protect our rights, property, or safety, our Users or others, we may in good faith share information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Platform’s content and Service offerings, and customize the Platform’s content, layout, and Services. These uses improve the Platform and better tailor it to meet your needs, so as to provide you with an efficient, safe and customized experience while using the Platform.
You hereby consent that we may transfer your personal data to any country outside of the country of your residence for the purposes set out in this Privacy Policy. Where we transfer your personal data, we will take all reasonable precautions and exercise all due diligence to ensure that the personal data will be processed in accordance with this Privacy Policy and applicable data protection laws.
You fully understand and unambiguously consent that we may transfer your personal data to any country (including to third parties where necessary) for the purposes set out in this Privacy Policy or as notified to you. Where we transfer your personal data outside of the country of your residence, we will require foreign recipients of the personal data to protect your personal data in accordance with this policy and applicable data protection laws.

The below additional rights are available to you:

Correction: You may request that any incomplete or inaccurate personal data we hold about you is corrected.
Withdrawal: You may withdraw consent for our use of your personal data.
Portability: You may request the transfer of certain of your personal data to another party under certain conditions.

Data Security

We always strive to keep your Personal Information safe, from time to time our safety measures are upgraded so that we stay ahead of time from any technical issues and ensure full-proof User safety, including:

The security of your Personal Information is important to us. While we strive to use commercially acceptable means to protect your Personal Information, still we cannot guarantee data and security protection.
Operating environment: All the accessible personal information is stored in a highly secured atmosphere and can only be accessed by employees, representatives and service providers on a prior data protection team approval basis. The data so accessed cannot be copied or stored in any manner by the staff/service providers from the servers without any official necessity approval. The data so stored cannot be used beyond the policy parameters. We comply with industry standards and the law to protect your Personal Information.
The User owns their data and has consented to share it with the company to avail its services. User can anytime opt to not share their Personal details and request company to delete their account after payment of all the dues and fulfilling other obligation/necessities if any.
The payment information: We reveal only the last four digits of your credit card numbers when confirming an order. Your online transaction on BizKarm is secure with the highest levels of transaction security currently available on the Internet. All payments on BizKarm are processed through secure and trusted payment gateways which are managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Links to other Sites

Our Platform may contain links to other websites. Please note that when you click on one of these links, you are entering another website over which we have no control and for which we will bear no responsibility. Often these websites require you to enter your Personal Information. We encourage you to read the privacy policies of all such websites as their policies may differ from our Privacy Policy. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of such websites or services.

Compliance with Data Protection Regulations

The information we obtain from you may be processed and stored on the regional servers located across the globe in the geography of collection of information, which may provide for different data protection rules than the country in which you reside but general data protection policies are similar everywhere which is that you own your data. We comply with generally accepted industry standards and regulations regarding the collection, use, and retention of data. By using the Platform and/or Services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Policy, including the storage and processing of your information beyond the perimeters of your country of residence.

The Company aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us on the details as given below.

Rights of the Data Subject

You have the following data protection rights:

The right to access, update or request to delete the information we have on you: Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification: You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object: You have the right to object to our processing of your Personal Data.
The right of restriction: You have the right to request that we restrict the processing of your personal information.
The right to data portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent: You also have the right to withdraw your consent at any time where the Company relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

It is important for you to protect against unauthorized access to your password and to your device. Be sure to sign off when you finish using a shared device. The Company is not liable for any data theft or changes in the account due to the fault and carelessness of the User. Users will be liable for any technical issues and glitches occurring on the company’s website because of unethical use of the account.

You have the right to report any breach or misuse of your data with the Company and if you’re not satisfied with the resolution provided you may further proceed with reporting the issue to the designated Data Protection Authority under the legal provisions of your nation about our collection and use of your Personal Data.

Sharing of Personal Information

We may share your personal information with third party service providers (called ‘processors’) to perform certain processing activities on our behalf, such as parties involved in hosting and enabling our Services. Please note that we will not share your Personal Information with third parties allowing them to use this information for their own purposes unless you have given explicit consent thereto.

Categories of third-party processors are:

Categories	Legal Requirement
Usage Analytics	We may use third-party Service Providers to monitor and analyze the use of our Service.
Online and Behavioral Marketing	We may use remarketing services to advertise on third-party websites to you after you visit our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.
Payment Processing and Discounting	We may provide paid services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
Collaboration and Location Service Providers	We collaborate with location service providers to send out emails to our customers.

Data Deletion

You have the right to delete your BizKarm account and request the removal of your Personal Data at any time.

You may delete your account directly from within the BizKarm mobile application by navigating to

Profile > Settings > Account Deletion Request and following the on-screen instructions. This is the quickest way to initiate account deletion. Alternatively, you may submit a manual deletion request by contacting us through the contact details provided in this Privacy Policy. We may require identity verification before processing your request to ensure account security.

Once an account deletion request is confirmed, your account will be deactivated, and access to the Platform will be permanently disabled. We will remove your Personal Data from our active systems, including profile information, business details, preferences, and other data associated with your account.

Certain information may remain temporarily stored in backup systems or secondary storage due to technical, security, or operational requirements. These backups are maintained only for disaster recovery purposes and are not used for active processing. Such data will be securely retained and automatically deleted or overwritten once the applicable backup retention period expires.

In some cases, we may retain limited information if required to do so by applicable laws, regulations, or legitimate business needs, such as compliance, fraud prevention, dispute resolution, or audit requirements. Where retention is required, such data will be securely stored, access-restricted, and deleted or anonymized once the legal or operational purpose is fulfilled.

Account deletion requests are processed within a reasonable timeframe. Where technically required, complete removal of data from backups and secondary systems will be completed within the applicable retention period, after which your data will be permanently erased.

Changes to this Privacy Policy

This Privacy Policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Cookie Policy

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.”

We use cookies if you have a BizKarm account, use the BizKarm Services, including our website and apps, or visit other websites and apps that use the BizKarm Services. Cookies enable BizKarm to offer the BizKarm Services to you and to understand the information we receive about you, including information about your use of other websites and apps, whether or not you are registered or logged in. This policy explains how we use cookies and the choices you have. Except as otherwise stated in this policy, the Data Policy will apply to our processing of the data that we collect via cookies.

Why do we use cookies?

Cookies help us provide, protect and improve the BizKarm Services, such as by personalizing content, tailoring and measuring ads, and providing a safer experience. While the cookies that we use may change from time to time as we improve and update the BizKarm Services, we use them for the following purposes:

Authentication

Authentication We use cookies to verify your account and determine when you’re logged in so we can make it easier for you to access the BizKarm Services and show you the appropriate experience and features.

Security, site and service integrity

We use cookies to help us keep your account, data and the BizKarm Services safe and secure.

Advertising, recommendations, insights and measurement

We use cookies to help us show ads and to make recommendations for businesses and other organizations to people who may be interested in the services, services or causes they promote.

Site features and services

We use cookies to enable the functionality that helps us provide the BizKarm Services.

For example: Cookies help us store preferences, know when you’ve seen or interacted with BizKarm Services’ content and provide you with customized content and experiences. For instance, cookies allow us to make suggestions to you and others, and to customize content on third-party sites that integrate our social plugins.

Analytics and research

We use cookies to better understand how people use the BizKarm Services so that we can improve them. For example: Cookies can help us understand how people use the BizKarm service, analyze which parts of the BizKarm Services people find most useful and engaging, and identify features that could be improved.

We may place cookies on your computer or device, and receive information stored in cookies, when you use or visit:

The BizKarm Services:Services provided by other members of the ProdCom Tech Companies; and Websites and apps provided by other companies that use the BizKarm Services, including companies that incorporate the BizKarm Technologies into their websites and apps. BizKarm uses cookies and receives information when you visit those sites and apps, including device information and information about your activity, without any further action from you. This occurs whether or not you have a BizKarm account or are logged in.

Do other parties use cookies in connection with the BizKarm Services?

Yes, other parties may use cookies on the BizKarm Services to provide services to us and the businesses that advertise on BizKarm. For example, our measurement partners use cookies on the BizKarm Services to help advertisers understand the effectiveness of their BizKarm advertising campaigns and to compare the performance of those campaigns to ads displayed on other websites and apps. Learn more about the companies that use cookies on the BizKarm Services. Third parties also use cookies on their own sites and apps in connection with the BizKarm Products. To understand how other parties use cookies, please review their policies.

To show you better ads, we use data that advertisers and other partners provide us about your activity off ProdCom Tech & BizKarm Company Products, including websites and apps. You can control whether we use this data to show you ads in your ad settings.

The BizKarm platform is a way for businesses registered on the platform, to show you ads in apps and websites off the ProdCom Tech & BizKarm Company Products.

Browser cookie controls:

Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. For more information about these controls, visit your browser or device’s help material. Certain parts of the BizKarm Services may not work properly if you have disabled browser cookie use.

Contact Details

Please contact us by email or postal mail on the following address of the Grievance Officer:

Company Name: ProdCom Tech Private Limited and ProdCom Tech LLC
Contact Person Name: Nitin
E-mail ID: info@prodcomtech.com